two rounds of interview. Tell me about yourself and scenario questions. Company values, Customer service
Live Chat Agent Interview Questions
186 live chat agent interview questions shared by candidates
Q:1 Where did you hear about us? Q:2 What are your hobbies? Q:3 What are your extra curricular activities? Q:4 Difference between inbound and outbound? Q:5 Your prior experience? Q:6 What do you know about customer care?
Where do you see yourself in next few years?
On live chat my customer declined the phone I was trying to sale him, so I had to really push to get the sale by elaborating on why the phone was a great choice and how happy they would be to own it.
How do you deal with an angry customer ?
Standard interview questions to "try and get to know you as a person"
How words do you type a minute?
Finally, do you have a headset (with a microphone) for interactive training purposes?
Have you worked from home before?
Sell a service to the interviewer. A small packet of details regarding what I was to "sell" was provided prior to the interview.
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