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Manager Customer Service Interview Questions
2,596 manager customer service interview questions shared by candidates
How many years old are you
Tell me about yourself and your strengths
Pre interview email: The position is full time, on site - is this going to be a problem for you? How long approximately is your commute? This position requires a non disclosure, non compete agreement to be signed upon hiring. Is it going to be a problem for you? If offered the position, when would you be able to start? This position's work schedule is Thursday - Monday, and is expected to work on major holidays. Is this ok with you? This position would occasionally need to work late nights (approx 10pm). Is this ok for you? Would you be able to commit 50 hours / week?
Walk me through your resume.
How did you handle a difficult situation and resolution? Time you failed. Basic questions to the role.
Give an example of a time you were able to persuade a group of people to agree with you. What did you do or say?
Because td is dedicated to amazing customer service, the applicant will wanted many examples of where they went above and beyond for a client.
Typically STAR interview questions. Tell me about a time.
We reviewed my resume, and discussed sales tactics. I discussed my approach to sales and situations.
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