Standard interview questions (Interviewer literally read the questions and wasn't really interested in knowing the answers as the call was recorded too)
Manager Customer Support Interview Questions
688 manager customer support interview questions shared by candidates
The aptitude exam is a bit tougher than at first look, you should practice before the real test, especially if you haven't done much mental arithmetics in the last few years
Typical interview questions with past experiences in different circumstances.
What would you do in the first 90 days for both customer success and support?
Questions related to daily Operational volumes - tickets created, closed, etc. Scenario based, employee coaching & aligning Atlassian culture with Indian culture.
What do you think we do here?
Can you meet at these two specific times?
For many of our products that are older or don’t have technical differentiation, the ONLY reason that a customer will renew is because of support. In fact, when our customers meet our support people in person, they often give them hugs. Explain how you have created such enthusiasm in a prior job and any improvements (virtual hugs?) that you think you can bring to this job.
They had me take multiple online tests before even coming in and then after an hour interview with HR, they wanted me to take another and then meet with multiple other people.
Why do you want to leave current job Why Equinix
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