What does customer service mean to you and how is that achieved in a bank setting?
Member Advocate Interview Questions
150 member advocate interview questions shared by candidates
Why did you choose this location? And some other question that were dumb.
How I would handle a difficult call
how do you handle your stress?
tell us about a specific time when you advocated for some one?
What are your greatest strengths?
Previous work history was confirmed
Customer service, are you willing to advocate for people who cant advocate for themselves. Provide a white glove service for our members and make sure their needs are met before anything else.
Describe a time you had to deal with a unhappy customer. How did you handle it and what was the outcome?
None. I have been in the health care profession for 35 years.I was the most senior nurse with a great deal of clinical experiences this company has ever had. Since being hired the standard was decreased to include nurses with 1 year experience. Very unfortunate.
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