Since this was for a mid/senior level position, I was not surprised by any of the questions. This position focused on retaining and growing memberships, so I did my homework in reviewing the Y's website in great detail and learn all that I could about non-profit membership related challenges via Google searches.
What is your availability?
How have you handled an angry customer
Name a positive and a negative experience with co-workers. How did you handle each?
there was a question about how would i quickly analyze a membership program, what would be the 3 main questions to evaluate a current programm
Name a situation where you handled a conflict positively
First round was very general questions: Tell me about yourself, weaknesses/strengths Second Round: Situational Questions: tell me about a time you went out of your way for a customer, etc. Third Round: same questions from 1st and 2nd interviews.
Tell me about your volunteering you did on your resume.
Where do you want to be in 5 years?
Some of the questions on that test were a little outlandish and tricky, but overall, pretty straight forward. No weird questions from the interview process that I can recall.
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