Be prepared to answer about your past sales goals(exact numbers and or percentages) how you met those goals, how you were compensated(If by dollar amount, will ask for exact dollar amount you made in incentive i.e daily, weekly, or monthly).. How do you upsell... Explain a time when you had to handle a difficult situation and what was the outcome.
Explain a time when you had to go beyond and above to help a customer? How can you handle an irate customer? What is your highest sales goals, and how was it achieved?
Why do you want to be a phone banker? What makes you successful in your current/previous role?
Do you have any sales experience ? Describe a time where exceeded your sales goals ?
tell me about your biggest achievement
Name a time when...
Name a time you had to work with someone difficult to get along with on a project. What did you do to overcome your differences to meet a certain goal?
describe the worst customer experience you have had, and how did you handle it
name a time you dealt with an irate customer or where you went above and beyond for a customer?
Customer service related questions
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