In the first interview, all the questions are mostly to get to know you and your career expectations. On the second one, I remember they asked me about my knowledge of the industry and if I felt comfortable with the challenge of learning more technical-related topics required for the role
Product Support Interview Questions
2,239 product support interview questions shared by candidates
Have you considered using more modern and advanced tools to improve your website?
What are your goals and where do you see yourself in 5 years? 10 years?
- Regular HR screening - Emphasis on why PatSnap - Behavioural questions and knowledge about the platform and patenting - 15 min presentation on a hobby/interest that I had to prepare for over the weekend - product demo with questions afterward
What aspects of your project would you consider risk-prone?
Q: I was presented with a troubleshooting scenario and asked to describe the process I would use in handling the issue.
What technical experience do you have.
Tell me about a time you had a difficult customer and how you handled it
What would you do if your team member dropped the ball with a customer you are now trying to help.
1. Finding data discrepancies and writing an email to customer 2. To know your past experience 3. Finding the issues & discrepancies in the data 4. To know more about you 5. Fetching the required data in excel by writing the formula.
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