How you interact with people.
Reservation Agent Interview Questions
670 reservation agent interview questions shared by candidates
Q: Tell me about you.
What computer skills did I have?
Have you worked in a call center?
Typical why do you want to work for us. What makes you a good fit. What is your background and how do you think you could fit in with company goals.
Tells us about a time where you had to accomplish something and what did you do to reach the goal? Tell us about a time you had a difficult time understanding the customer but had to get the job done. Tell us how you handle criticism from a co worker or manager
Describe yourself, tell us what you think service excellence is in the airline industry, and how can you bring that to the company? ( yes...they cheated..that was actually 3 questions!)
The phone interview included role play.
Had to role play a scenario of a call and a guest was not satisfied with the room and rate offered. They were looking for your answer to include the feature and benefit that justified the rate.
How would you decide how to book a room for a specific person and what rate?
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