Can you name all the value resorts?
Reservation Agent Interview Questions
670 reservation agent interview questions shared by candidates
Take me through your sales pitch for a vacation.
Why do you want to work for Disney?
What was the job you liked the most, why?
Background question Why Tourism ? How do you cope with working on pressure ?
What was your favorite/least favorite job? Tell me about a time you had to go out your way for a customer? What skills do you posses that makes you a great candidate?
How did you handle a difficult customer?
-Situationally questions, what would you do if a guest isn’t polite/unhappy with the offered daily rate per room -What is the difference between 4* and 5* service (I came from 4* star hotel). -Give example of extra mile service. If you are prepared well, you will do well!
What is your favorite value and why?
1. How did you hear about the job, and what attracted you to the position? 2. The training schedule is 8:00 AM to 4:30 PM Mountain Standard Time, Monday through Friday, starting on May 20th. Can you commit to the four-week full-time training? 3. Tell me about a time you dealt with a difficult customer. What was the outcome? What did you learn? 4. Tell me about a time you received excellent customer service. What made it a great experience? 5. Describe a time when you receive either tough or constructive feedback. How did you learn from that experience? 6. Summarize a situation where you were held to a metric or goal and how you achieved it. 7. Do you have a dual desktop slash laptop (less than three years old) set up, USB headset, webcam, and high-speed internet (100 MPs) and feel comfortable setting it up? Chromebooks or tablets are not acceptable. 8. Walk me through an example of when your Internet disconnected. What steps did you take to troubleshoot the issue?
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