What would you say are your greatest strengths/weaknesses?
Reservations Agent Interview Questions
993 reservations agent interview questions shared by candidates
Sell this picture of a diamond ring to us
Why I wanted to work for Station Casinos.
They used STAR Method Questions
They ask questions related to customer service. They are looking to see if you have a real feel and enjoyment in making customers your priority.
What is your definition of success?
Tell me about a time at work that you had to deal with a difficult transition? What actions did you take and what was the outcome?
How I dealt with conflict.
They asked me how to use the STAR method for an altercation I’ve experienced. Explained where a customer was upset due to communication errors and was able to assist to the best of my abilities and to put the care ofe customer first while still maintaining company protocol.
Can you give me an example of a time you dealt with an escalated customer?
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