I think it was about their company profile
Service Associate Interview Questions
13,138 service associate interview questions shared by candidates
Have you ever purchased anything on Amazon?
What was a bad customer experience that I had with a company and how was it resolved.
Being an engineer, why would you consider to be a customer service associate?
"Why you want this job"?
I can remember only one question- how you have celebrated yours last diwali
Why me?
Describe your background, pertaining to providing customer service and technical support.
Do you have any questions for me? I feel you already know the answer to that, are you asking me to still answer it?
The questions were overall quite context specific, trying to create a brainstorming atmosphere within the context of the hypothetical client brief, while the 2nd part of the interview focused on teamwork, communication, and potential conflict resolution. They notably asked for personal experiences and past occurrences of conflict resolution in the context of a team project.
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