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Service Delivery Manager Interview Questions
1,003 service delivery manager interview questions shared by candidates
The inteviewers asked about ITIL process, my background and working experience.
Where do you see your self in 10 years?
Over all experience and how this is relevant to the role offered
Why Cognizant?
DNS question
None really that were difficult but very arrogant approach with no expectation that you would be making a choice on working for them as well as vice versa
what i do if i won 2 million dollars in lottery
All question were given to the interviewer by the hiring manager. The interviewer was admittedly new to recruiting this position. Why is Service Level Management Important? What are the main activities of a Service Delivery Manager responsible for Service Level Management What are good metrics for measuring availability of a service? Names some of the main steps as part of the incident management process. As part of the problem management process describe a “problem”, a “root cause of an incident” and also a “problem workaround” Interviewer also asked me about willingness to worked extra hours which by reading reviews on Glassdoor I learned is a problem with current and passed employees.
To produce documentation relevant to my job role.
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