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Service Desk Engineer Interview Questions
201 service desk engineer interview questions shared by candidates
tell us about your self
What is your experience in Service Desk support?
How will you react with an angry customer?
tell me about 2 of your weaknesses?
How do you adjust/tailor your communication to end-users?
A lot of the questions were technical, they were looking for my process on troubleshooting and working issues out.
What is an IP address?
what is an incident and service request? What is SLA for timings for priority tickets?
General technical questions and competency based questions.
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