General questions about my background and a few hypothetical questions about customers. Was told to prepare for STAR format, but was not asked anything STAR related.
Service Manager Interview Questions
6,724 service manager interview questions shared by candidates
What would you like your salary to be?
Power point presentation for 15 min on an ITSM related topic and then the usual competency based question
The majority of the questions were directed at my experience in this type of role.
1. How do you engage a stakeholder that you have no direct contact with as a csm 2. focus on the star method compared to Amazon, which requires 3-5 minutes for most of the responses. 2 minutes to 3 minutes was more than enough 3. Have failures stories 4. Have a feedback story and also be agile in your responses and thinking.
Why do you want to work with our organization?
To be great and work hard
A strong theme of company culture and team building
Tell me about yourself. Why did you apply for this job? What means to you to deliver the best customer service? *Check those 10 most common questions for interviews.
How will you identify opportunities for business growth? How will you retain team?
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