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Based on your grading rubric, what would you score the voice call and why? the phone call is 30 minutes and more than 30 minutes the customer was on hold. but you have to listen twice if not 3 times if you want to come up with proper evaluation.
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Customer Support Team Lead

Interviewed at Clipboard

3.7★
Nov 10, 2024

Based on your grading rubric, what would you score the voice call and why? the phone call is 30 minutes and more than 30 minutes the customer was on hold. but you have to listen twice if not 3 times if you want to come up with proper evaluation.

3. Which two agents do you identify as being low performers and why? 4. Write personalized feedback to the two low performing agents based on your findings. 5. Write a performance plan with training interventions required for these two agents; include targets and timelines. 6. You have limited time in a week, how would you prioritize your time with these two agents to improve their performance?
avatar

Customer Support Team Lead

Interviewed at Clipboard

3.7★
Nov 10, 2024

3. Which two agents do you identify as being low performers and why? 4. Write personalized feedback to the two low performing agents based on your findings. 5. Write a performance plan with training interventions required for these two agents; include targets and timelines. 6. You have limited time in a week, how would you prioritize your time with these two agents to improve their performance?

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