The interview process was very professional compared to most other jobs I have applied to. They were prompt and got back to me to let me know they were moving on with other candidates. The initial screening was tougher than what I've experienced with other similar roles. The hiring manager mentioned that this was a pretty technical position so I would highlight that experience. They asked about a time I advocated for a customer.
Background and CSM experience are the most asked for.
Tell me about a time you failed How do you build rapport with your clients What does CS mean for you
What is your management style?
Tell me about a time when you received critical feedback and how did you handle it? Mostly all behavioral questions. Why are you interested in Samsara?
Why do you want to work at Smartsheet?
Do you like to work where processes are already established or do you prefer to create the processes yourself.
I asked about the salary and benefits for the role...
previous experience, skills, knowledge about Customer Service, how to handle difficult situations.
Asked to present on a whiteboard how I would display a Smartsheet project. This was where I failed :( I wasn't expecting this! Besides the fact that I stink on the whiteboard, I made it more complicated than it needed to be. If I would have kept is simple and clean, I might have had a chance.
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