1) Round with HR, on the phone for 30 minutes. The only good thing about this experience was the recruiter Victoria Rae. 2) Round with manager this is a zoom meeting. Easy round same kinda questions the very next day I got another email for the 3rd and final round. 3) Round was with Tatiana and Kate, I was told they are in the customer support team. This was a very simple round where you have to speak about your work experience which I have almost 12, years of in customer support working with top MNC's a few examples of how you handled a angry customer. Really simple and easy once this round was done I was really confident that I had the job (but) received a email few days back with 0, feedback saying I wasn't selected. This was really shocking and because I did really well in the interview. The entire process took a month and 2 PTO's that I wasted.
Support Analyst Interview Questions
5,374 support analyst interview questions shared by candidates
What is Active Directory (AD)?
Tell us how you handled a conflict within your team?
All questions were scenario based.
tell me about a complex technical situation you overcame and what actions did you take to accomplish?
Why are you interested in this role? What are your motivations etc
SQL, AD, window server, general ITIL
I was given a scenario about a certain case that could come in and was asked what steps I would take to solve it.
3. How would your previous employer describe you/ how would your friends describe you?
What did you do under a stressful situation with a customer and how did you handle it?
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