Customer-facing questions and a few technical questions around the product
Support Analyst Interview Questions
5,376 support analyst interview questions shared by candidates
Describe a situation where you provided effective trouble shooting
what are your hobbies ?
Very standard questions for an interview. Proccess was very friendly and organized well.
Company and role walk through. Tried to make the company sound impressive by saying where all the office locations are. Then did a resume walk through and asked how I would approach solving general technical support issues. Emphasized that the role would not involve programming/software development, although knowledge of it would be beneficial.
Are you comfortable with working on a computer and learning new databases?
Questions were specific to the actual goals of the company; how would you approach this process with these challenges?
I was asked to walk through my optimization process for a paid search account, any accomplishments I was particularly proud of at my last job, and some general questions around communication skills. It was a mix of questions around technical / soft skills.
If you were a land animal, what type of animal would you be?
What do you know about ad serving, and the DCM platform?
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