explain a time you handled a tense situation with a customer.
Support Analyst Interview Questions
5,373 support analyst interview questions shared by candidates
The most difficult question (IT technical questions) was how I would handle clients/customers that were angry with certain IT services and how I should deal with them.
Q: What do you know about the role?
Do you prefer to work individually or in a team setting?
most of the questions were competency based.
Tell me about your current approach to handling technical issues.
Quite unexpected, but pleasantly, beyond discussing the role and position, most everything around it was on the table for discussion and negotiable. This flexibility allows a candidate to feel more in control and part of creating details within their new employment setting which is a breath of fresh air.
They asked if I knew office 365 and the technical type questions.
Tell me about yourself?
Regarding family details, relocation , salary, programming questions
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