Comfort level with phone contact with client when necessary to troubleshoot an issue
Support Analyst Interview Questions
5,370 support analyst interview questions shared by candidates
"After a quick Kanban session, the product sponsor has approved your changes and you're ready to launch! Upon deployment of your team's pilot program, you are made aware of a back-end coding issue causing two-factor authentication to fail for a certain subset of end users, locking them out of their accounts. What are the most and least effective solutions to propose to the technical team?" (Dude, what? This is a customer service position.)
What two things/impressions should I walk away with about you from this interview?
Why do you want to leave your current position?
What do you know about th company?
The most difficult part of the interviews for me were the object oriented programming ones such as drawing a class map for a pretend company and then writing the functions to be performed.
Insert standard software support interview questions such as, "give me a time when you handled a difficult situation. What did you do to overcome... Or how well would you describe your prioritization when it comes to handling multiple tickets and projects etc...
Situational/Behavioural Questions: Tell me of a time when...
Why would you like to work here?
1. Tell me about yourself. 2. How do you handle difficult customers? 3. What are your strengths and weaknesses? 4. Tell me about your past experiences. 5. Why do you want to work for Project44?
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