All questions were normal and come up often.
Support Associate Interview Questions
4,752 support associate interview questions shared by candidates
Describe a time you had to deal with someone who was difficult to negotiate with.
They asked about previous work experience and if I had worked remotely before.
What is your definition of customer service? What makes good customer service.
Roleplay scenario; You are helping a customer try to login into their email.
Questions about my previous work and my knowledge. Questions about the start date, if I’m willing to move etc. (I was still in Germany)
Asked about experience.
More of an open conversation with the recruiter explaining the job, the location, and the culture. Very laid back culture from what I could tell. The phone recruiter seemed cool and would have like to move on to the in-person with him and his team.
Tell me about a time when you had a difficult interaction with a customer. How did you resolve it?
Define world class customer service
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