Support Associate Interview Questions

Cloud Support Associate

Interviewed at Amazon

3.5★

Nov 10, 2020

Os and Networking domains are important.

Seller Support Associate

Interviewed at Amazon

3.5★

Dec 7, 2020

introduce yourself what's your weaknes? why your want to leave your current job? why amazon?

Cloud Support Associate

Interviewed at Amazon

3.5★

Dec 3, 2020

1. ARP 2. Website is loading slow - How do you troubleshoot? 3. How does DNS work? 4. What is BIOS? 5. Explain OS booting process. 6. Circular linked list. I don't remember the exact question. Mostly they will ask you troubleshooting questions based on OS and networking.

Cloud Support Associate

Interviewed at Amazon

3.5★

Oct 17, 2016

Networking(TCP, UDP, IP, HTTP), some Linux OS

Cloud Support Associate

Interviewed at Amazon

3.5★

Oct 24, 2016

What is Active Directory? Difference between static and dynamic routing A client in Germany is trying to access a server in London, but his connection is running slow. You are in Dublin. How do you diagnose his issue?

Cloud Support Associate

Interviewed at Amazon

3.5★

Nov 22, 2016

Hadoop 1.0 & 2.0 architectures and comparisons, Linux commands for troubleshooting.

Seller Support Associate

Interviewed at Amazon

3.5★

Nov 25, 2016

Why do you want to work with Amazon ?

Cloud Support Associate

Interviewed at Amazon

3.5★

Feb 25, 2017

Database : Knowing the SQL Queries Knowing about joins,subqueries,constraints etc. Basic database troubleshooting (Like Can’t login, Can’t connect to the database) Basic RDMS concept (they can refer tutorial point for the same DBMS topic) Networking : · Difference between router, switch. · What is a Broadcast Domain? · DHCP DORA process · DNS – detailed explanation. TCP/UDP and why? · Subnetting · MSS/MTU · Complete flow when you trigger amazon.com · OSI model with complete details and protocols on each layer. · TCP and SSL handshake · Difference between TCP/UDP, examples · Flow/error control · What is a firewall, why do you need it? · OSI Model OS : OS boot process (Win/Linux) - Memory management ;Memory pages; Buffer and Caches, Basic commands ------------------------------ - My net isn't working, how do i troubleshoot? - My net speed is slow, i need you to troubleshoot - Whats ptr entry in DNS. -Explain DNS, DHCP, Memory management to your grand father. -Have you dealt with a bad customer? -Any decisions that you regret? Etc..

Seller Support Associate

Interviewed at Amazon

3.5★

Jan 5, 2016

Describe the time when you had to make a quick decision

Seller Support Associate

Interviewed at Amazon

3.5★

Dec 30, 2015

Basic questions like tell about yourself....