If you look on Glassdoor, other people wrote the questions down. Just have them handy with the correct answer. Read the documentation they send you as you are asked about STAR and the leadership principles.
Support Engineer Interview Questions
22,072 support engineer interview questions shared by candidates
1. Please tell us about the most difficult experience you have ever experienced. 2. Have you ever failed to fulfill a customer's request, what was the reason? 3. Have you ever had a disagreement with your manager and how did you resolve the issue? 4. Was there a Manager you respected? "Why did you respect that person?" 5. A failure occurred in which the screen of the customer's PC became black. On the premise that I received a call from a customer, I did a role-play test on how to deal with a customer.
various skill based questions that were basically meaningless.
What is spanning tree protocol?
What are the advantages of TCP as opposed to UDP? Vice-versa?
Tell me differences between TCP and UDP.
How would you troubleshoot a problem after launching a new service?
What would you do if you didn't agree with management's decision?
DHCP, DNS, File systems, Servers, Routing Protocols like EIGRP , OSPF, BGP
Layer 2 switching, layer 3 routing, ARP, DNS, TCP/IP, BGP, OSPF, scripting and automation, flow control, ssh, how traceroute works, different kinds of traceroute, etc.
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