What was a time that you had to provide feedback to a superior and how did you do that?
Support Representative Interview Questions
5,772 support representative interview questions shared by candidates
One of the questions they asked me was along the lines of "Did you ever come across a problem that you had to solve by using creativity?"
What would you do if you received a call from a upset or unreasonable customer?
What’s your strengths and weaknesses?
Can you think of a specific time when a customer was upset? What did you do to help?
How do you express empathy? (This question was because they scheduled me for a video interview)
How do you handle a customer complaint?
How would you empathize with the customer?
how do you deal with upset customers?
Describe yourself in three words.
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