Describe how you would diffuse an angry customer.
Support Representative Interview Questions
5,771 support representative interview questions shared by candidates
Because this was a temporary position and they knew I had no previous telecom experience, I was not asked difficult questions. I was mainly helping with data entry. They wanted to know my availability and if I was eligible to work in the US.
Difficult customer When have you helped a customer and gone above and beyond.
I was asked about my previous work experience.
to sell them a pen
Provided study guide was adequate in preparing for interview - results most likely will depend on depth of study etc
Brain teasers: 1) there are 9 spherical balls and one weighs more than the rest. You have a balance scale and two tries. How do you find out which ball weighs the most? 2) It is dark and you are to choose 1 sock at random. There are 20 black and 20 blue socks. What is the least amount of socks you can pick at random to be guaranteed a matching pair? 3)Your internet is not working. What do you do?
To describe how to deal with an irate customer who is right.
Availability
Tell me about your career path
Viewing 4221 - 4230 interview questions
See Interview Questions for Similar Jobs
Sales Support RepresentativeSenior Customer Service RepresentativeCustomer Support RepresentativeCustomer Service Support RepresentativeHelp Desk RepresentativeSenior Customer Service AssociateService RepresentativeInside Sales Senior Customer Service RepresentativeSenior Customer Service SpecialistTechnical Support RepresentativeClient Support RepresentativeRetail Customer Support RepCustomer Services RepresentativeOperations Support RepresentativeTechnical Support Inside Sales Product SpecialistInside Sales And Customer Service SupportField Technical Support RepresentativePart Time Sales Support Representative