Tell me a time dealing with irate customers?
Support Representative Interview Questions
5,771 support representative interview questions shared by candidates
What devices are used on Layer 2 of the OSI model?
None sufficient
What would you do during a reimbursement?
Describe a situation where you gave excellent customer service.
What was a time you went above & beyond for someone?
Basic tech questions
Lots of culture fit questions, did not get any tech questions at all. Felt like I answered the same questions 3 times, once on the written submission, once each with the support leads.
Previous tech support experience
The writing sample - e.g., write a homework question at the intermediate level on a given economic topic (a) without requiring calculus and (b) requiring calculus.
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