typical very basic what is customer service, do you like to talk on the phone, how would you deal with an irate customer etc
Support Representative Interview Questions
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How do you work under pressure?
How do you handle stress? How would you handle a difficult customer?
How do you handle stress? What would you do if an angry customer started shouting at you? Why do you want to work in customer support?
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There weren't any difficult questions asked. The questions were very rudimentary, and then I was brought in to check out the actual experience of answering phone calls and troubleshooting issues. The whole team was very open and knowledgable and allowed me to ask questions about the system.
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