During the Miaplaza customer support assessment, one key question was how I would handle an upset customer requesting a refund. They wanted to see if I could stay calm, understand the customer’s concern, and explain the next steps clearly and kindly.
Hardest technical issue you solved. Metrics at prev call centers
Had me mock walk through & explain how to use an app (of my choice) as if they were someone who had never seen or heard of this app before.
How did you resolve a situation with a customer where they were upset (or something along those lines)?
When have you demonstrated flexibility in a work situation?
What does TCP/IP do and what is it
tell me a little about yourself
A hypothetical scenario about what questions you would ask if you were doing catering for an event. I'm not sure if it really was a hard question, but I kinda spaced when I suddenly realized how hungry I was.
Why do want to work at Armstrong?
Asked questions about different types of accounts they offer and how to use Dropbox capture
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