Several technical questions were a bit tricky and you would only know them if you have used some kind of virtualization technology. Also, there were technical scenario presented to you (as a customer), which you had to troubleshoot to resolve the issue. In addition, few behavioral questions were also asked.
Technical Support Agent Interview Questions
16,528 technical support agent interview questions shared by candidates
You have three friends and one flashlight and you appear at an old bridge. You only have one flashlight. Only two people can cross the bridge at once and they need to be holding the flashlight.. One friend can cross in 12 minutes, one can cross in 8 minutes, one can cross in 2 minutes, and you can cross in 1 minute. How fast can you all get across the bridge?
tell me about yourself
Basic informatica scenarios/SQL/Value Adds/Data-warehouse concepts
All the professional and IQ level question were asked.
All the standard questions - good and bad qualities, why do you want to work for us, what do you bring to our company, where do you want to be in 5 years
Do I know what a HDMI cord is?
Tell me what our company and what we do? What do you think or what we do?
just some workflow related questions
What is one of your greatest weaknesses?
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