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Technical Support Analyst Ii Interview Questions

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20,917 technical support analyst ii interview questions shared by candidates

There were targeted questions about what to do when the phone doesn't have internet or can't send messages. Those were the most difficult, but if you know your way around troubleshooting it shouldn't be a problem.
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Customer Service and Problem Resolution Representative II

Interviewed at Convergys

2.9★
Jun 7, 2014

There were targeted questions about what to do when the phone doesn't have internet or can't send messages. Those were the most difficult, but if you know your way around troubleshooting it shouldn't be a problem.

Tell me about a time when you had an irate customer? Describe good customer service? How do you handle a situation when you are going to be late for work? Mock sales / role playing scenario - I was nervous about this but it was fun
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Customer Service and Problem Resolution Representative II

Interviewed at Convergys

2.9★
Oct 17, 2014

Tell me about a time when you had an irate customer? Describe good customer service? How do you handle a situation when you are going to be late for work? Mock sales / role playing scenario - I was nervous about this but it was fun

The interview was a group setting where they give you a tour of the company building and they send you off for a drug test after. And they require that you have back to them with in twenty four hours. They lady who interviewed me was very nice and I had to pee a lot but she was not bothered and they also had you fill out whether you were getting a paper check, or direct deposit.
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Customer Service Representative II

Interviewed at Convergys

2.9★
Apr 6, 2016

The interview was a group setting where they give you a tour of the company building and they send you off for a drug test after. And they require that you have back to them with in twenty four hours. They lady who interviewed me was very nice and I had to pee a lot but she was not bothered and they also had you fill out whether you were getting a paper check, or direct deposit.

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