Customer called the support and stated that the product is not working. What questions and steps you will take to help this user.
Technical Support Analyst Interview Questions
17,022 technical support analyst interview questions shared by candidates
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The interview questions I got are more situational than role-specific. With the hiring manager, it was just like a chat.
They asked very specifically about the projects I had been on in the past. All technical writing related questions. They asked good questions and clearly understood what skills and experience were needed for the job.
Describe how you exercised humility in the workplace.
Describe a time you were courageous in your job.
What would you do if people in the entire city become zombies?
More conversational than behavioral questions.
Very casual questions. Previous experience? Samples of my work?
HR asked me about my Academics and my Qulifications, about my Hometown and somthing unique about my Hometown, Why I would like to work with HCL in Telephonic Conversation
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