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Technical Support Engineer Interview Questions

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9,839 technical support engineer interview questions shared by candidates

## Technical Round 1 Linux boot process What is LVM? Steps to extend and reduce a logical volume. How to create file system? Entries in fstab file. Explain NFS How to update kernel? Troubleshoot an unreachable host belonging to a different network. Init Runevels Grub file and its contents How to pass parameters to kernel? ## Technical Round 2 What is an iNode? What happens in the background when you upgrade a kernel? How to detect and identify a malicious binary out of thousands of binaries (/bin)? Lots of hypothetical scenario based questions depending on what you've mentioned in your CV. ## Managerial Round What is most important for you in your current role? How will you react if you see your junior outperform your skills? Any past experience of having dealt with an angry customer? What would you do if your colleague has done a mistake that incurred loss to your client? Ans how will you deal with the client as well as your colleague? Why Redhat?
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Linux Technical Support/Senior Technical Support Engineer

Interviewed at Red Hat

4.1★
Dec 10, 2018

## Technical Round 1 Linux boot process What is LVM? Steps to extend and reduce a logical volume. How to create file system? Entries in fstab file. Explain NFS How to update kernel? Troubleshoot an unreachable host belonging to a different network. Init Runevels Grub file and its contents How to pass parameters to kernel? ## Technical Round 2 What is an iNode? What happens in the background when you upgrade a kernel? How to detect and identify a malicious binary out of thousands of binaries (/bin)? Lots of hypothetical scenario based questions depending on what you've mentioned in your CV. ## Managerial Round What is most important for you in your current role? How will you react if you see your junior outperform your skills? Any past experience of having dealt with an angry customer? What would you do if your colleague has done a mistake that incurred loss to your client? Ans how will you deal with the client as well as your colleague? Why Redhat?

Phone interview- Basic troubleshooting, Linux basics, networking, Java code libraries. F2F presentation about Dynatrace - How the candidate understands the workflow and again a basic understanding of the technology. What do you mean by this or how it works.. eg : know about programming classes or network packet flow
avatar

Technical Support Engineer

Interviewed at Dynatrace

3.7★
Nov 5, 2019

Phone interview- Basic troubleshooting, Linux basics, networking, Java code libraries. F2F presentation about Dynatrace - How the candidate understands the workflow and again a basic understanding of the technology. What do you mean by this or how it works.. eg : know about programming classes or network packet flow

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