what is your favorite framework and why
Technical Support Engineer Interview Questions
9,837 technical support engineer interview questions shared by candidates
What does your average day consist of?
What will you change in your current employer?
- Tell us about a time you delivered a good customer service - How you deal with difficult customer
All behavioral and situational questions. Nothing difficult.
Given the following networking issue (fill in here with actual details), what steps would you take to identify the problem?
A ticket has been in the queue for 12 hours but the customers contract states all tickets must get a response within 1 hour and the customer is upset. How would you handle that situation?
What is your greatest strength?
SQL queries
Question 1: What is the difference between TCP and UDP? Answer: I explained that TCP is connection-oriented and ensures reliable data transfer with acknowledgment, whereas UDP is connectionless, faster, but does not guarantee delivery. Question 2: Can you describe a time when you solved a technical issue under pressure? Answer: I shared an example from my academic project where I troubleshot a server connection issue during a live demo, explained my step-by-step approach, and highlighted how I resolved it quickly. Question 3: Why do you want to join Kinaxis? Answer: I mentioned my interest in technical support, problem-solving, and the company’s reputation for innovation in supply chain management.
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