All technical questions related to remote tech support. Most of the questions are related to computer troubleshooting and technical troubleshooting. Boot Issues, Blue Screen, VPN and Citrix technologies, remote troubleshooting and managing multiple chats at the same time. What do you to to keep you self abreast with the current technology Difference between iOS versions Are you comfortable working in night shifts? Do you have a vehicle of your own?
Can you name the individuals whom you talked to you about Epic Systems INC.
They asked why you wanted the job
Cultural fit at company is important
How I would approach certain situations with customers?
What are 3 things that you are not?
Hypothetical question to check how you prioritize criticality of the work and take best actions to tackle multiple issues at the same time. They want to see if you are willing to be highly collaborative with the team.
What do you know about the company?
Tell us about a time you worked with a group of people.
Technical test of math, coding, logic, etc.
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