What operating systems and devices are you familiar with?
Technical Support Representative Interview Questions
1,755 technical support representative interview questions shared by candidates
why rogers ? what is average handling time ? tell about your previous call center experience
How does your skills would benefit our company?
You get a call and the customer complains that they have been on standby/hold for over 30 minutes. They have a router and are unsure if they have the correct parts for it. What would you do?
Why work for rogers
Basic interview questions
It was pretty straight forward, difficult and unexpected because I couldn't remember the answer the question which I had learn before a while back.
-Active Directory -CCNA -Networking -DNS and DHCP
Be familiar with the well known port numbers (DNS, DHCP, etc). Networking (routing protocols, FHRPs, VLANs etc) and Linux CLI skills are essential.
Explain a time that you had to deal with an upset customer.
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