They provided some mock support emails that they ask you to type up answers to as if you are a current employee answering a customer.
Technical Support Specialist Interview Questions
2,281 technical support specialist interview questions shared by candidates
Why did you decide to join Gainsight?
Tell me about a time when you dealt with a difficult customer and what was the end result?
Describe an experience with an unhappy customer.
How would you assist someone building a network for a small business?
What type of experiences have you overcome in the past?
How would you trouble shoot?
How to list the contents of a directory in the Linux operating system.
What do you know about the position/product?
A time in my life where I felt like I had failed and how did I deal with that situation and what I learned from it
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