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Telephone Interview Questions
1,455 telephone interview questions shared by candidates
The first interview was quite short, basic interview questions as what customer service skills do you have, how long have you been working for, what did you do for customers that is considered special second interview was two parts, first was about whats the difference between customer service and customer experience, the second was a roleplay trying to sell something and a scenario easyline workers get often
1.What is the difference between customer service and customer experience? 2. Why do you want to work at TD, specifically Easyline Specialist, apart from the career development opportunities within TD? 3. If you get 10 rejections from clients, what would you do? 4. Sales Role Play 5. Call center Role Play
Give an example of when you went out of your way to provide the best customer service.
They gave a banking scenario and we had to discuss how go take care of it.
Performance review by previous employer
What is your biggest weakness?
Why TD
Customer experience in the past. A lot of scenarios story you have to come up with.
experience based on my resume
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