One of the questions I got was, how I would help/respond to an upset customer whether it was over the phone, or in person.
Tier 2 Technical Support Interview Questions
84 tier 2 technical support interview questions shared by candidates
how are you doing today
What experience do you have that is most relevant to the role?
What made you want to apply here [at Miles IT]?
Introduce yourself (via video recording) English language test Typing test Customer service test
Scenario-based questions were asked majorly.
The technical home assignment questions were as follows: -Fixing a code bug. -Running a few API commands. -SQL - creating a query. -A scenario involving customer issues and suggesting solutions.
It was a long time ago?
Questions pertaining to Salesforce security setup, Sandboxes, Email services
How can you handle Cat 1 issues
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