There are no specific questions. You work with your interviewer to take a few mock calls. The interviewer plays the caller, and you handle the call the way you would if you were actually working on a live call.
Virtual Customer Service Agent Interview Questions
3,289 virtual customer service agent interview questions shared by candidates
It wasn't your typical interview, so there were no questions that allowed you to 'sell yourself.' Either you proved you had the goods (skills) or not.
How well do you handle criticism?
How well do you handle criticism?
Name a time when you improved a process at work
What is your previous phone experience? What are your strengths?
The mock calls with vary based on who is the employee at the time.
No questions. I did a series of mock calls instead.
Do you have customer service experience.
Give us an example of a time when a customer was upset. How did you handle it?
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