They underbid for the VA Hospital contract, in order to win, however they screwed over the contractors by low-balling everyone. Most were making $16-$17 an hour base not including benefits and Teksystems under ASM Research because they get a cut as well offered the service desk technicians $14 base or below an hour. They also cut benefits as well. All staffing agencies offer $20 an hour or so - about $5 or so for benefits = your hourly pay, that's how contractors/staffing agencies work and how they make there money on a bill rate. They even offered small bonuses to bribe contractors to the accept the job, pretty shady if you ask me.
I'm really disappointed in the VA allowing these bottom of the barrel god awful staffing agencies to work for them then again the VA has problems itself with retaliating against whistle blowers and patient care so I'm not surprised. You will always be treated like 2nd class citizens to national service desk so basically you will be treated like dirt, no wonder people are always quitting/getting fired from this job and they hired people in bunches because people are constantly quitting/getting fired.
-Low pay
-Awful benefits with high deductible
-Horrible work environment
-Hostile work environment
-Nasty callers and you get blamed for everything
-Micromanaged to the T
-Horrible and degrading on-site managers
-High turnover
-Contractors are treated like 2nd class citizens
-NSD are just awful and treats you like disposal waste
If you choose to accept this job anyways than you've been warned!