AT&T reviews

3.3

52% would recommend to a friend

(42,048 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,048 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
2.0
Oct 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Overall, this is a great opportunity for salespeople if you get through the program. Everyone in the program is recent college grads, so it is an excellent transition into the real world with plenty of friends to be made. - Competitive Salary and Benefits - Fun working environment and plenty of friendly co-workers - Potential great career advancement - Structured sales program - Inexpensive rent and free meals

Cons

Recruitment offers all these great future opportunities (IoT, Public Sector, Global accounts, Select accounts), management leaves you in the dark throughout the program on what is available (mainly because they don't know what will be available), and placement gives little ground as to what your options are if you are not on the top of placement ranking (fiber,(internet only), mobility (cell phones/ SIM cards only), and business development(cold call and hand off all leads to workers your age)). At the start of month 3, you will receive inbound calls and requests for additional information. This is good for some, but this creates outliers in the final stack ranking, as some lucky sellers get to close a huge deal that retires their quota. Most receive $100 broadband calls or angry customer service complaints. Ethics, effort, and leadership has no meaning in the sales development program, as the only thing that goes into stack ranking is what you sell. - Total numbers game - Lack of ethics and level playing ground - Upper management leaves you in the dark on placement - Over-promised career opportunities

2.0
Sep 12, 2019
Recommend
CEO approval
Business Outlook

Pros

Fairly easy job if you are naturally good with people or excel in customer service. Seniority eventually allows you weekends off consistently. Competitive hourly wage Great Discounts

Cons

Management will critique every move you make. God forbid you not ask an 88 year old woman if she owns a small business. Written documentation of every mistake that is witnessed. They do this so that if you are on thin ice with them they’ll have enough ammunition to fire you. Ever-changing comp plans with lower payouts and higher sales metrics.

2.0
Aug 4, 2019
Recommend
CEO approval
Business Outlook

Pros

$10/mo for DirecTV or DirecTV now best package 50% off Uverse and AT&T Wireless service

Cons

You are a slave without a voice. This is management nearly every day: “Shut up, be off the lot within 15 minutes. Get out there and take care of all the customers that we’ve booked for today. You guys will be working about 10-12 hours a day installing service on our copper that’s been rotting since the 1960s. Your customers better not call tech support within 30 days because of their slow and decrepit service or you’ll be written up. Also, make sure they take the survey, that’s only about YOU, so that we can advertise to everyone else that AT&T as a whole is a nationally loved company. Burn in the scorching heat and freeze in the frigid winter, don’t idle in our trucks because the EPA will fine us if our employees try to avoid heat stroke and/or frost bite. Kiss your family goodbye, since you’re working 10-12 hours a day, let me add that you can only use your personal phone during your 1 hour lunch period. I know what you’re thinking, no, we don’t care that your family was asleep when you left the house this morning and sleep when you get home. If you don’t like it, go work at McDonalds.”

Viewing 388 - 390 of 42,048 Reviews

Glassdoor has 46,465 AT&T reviews submitted anonymously by AT&T employees. Read employee reviews and ratings on Glassdoor to decide if AT&T is right for you.