AT&T reviews

3.3

52% would recommend to a friend

(42,048 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,048 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
1.0
Jul 9, 2018

Crooks, thieves and sleezeballs

Recommend
CEO approval
Business Outlook

Pros

You get half off on att products that's about the only Pros.

Cons

The company has managers that do not care how they get numbers. Managers told reps they needed to sell Directv NOW in Unethical ways. Many reps were written up for performance review for not selling DTV Now the underhand way. Upper management does not care about Retail staff. AT&T reps need to call the retail sales support for everything and anything when dealing with customers issues. The RST department are outsource reps who are told no phone-call longer than 5 minutes. Rst refuses to help and are lazy, with no accountability. This company treats you like a thief because they give you points for being late. The commission is terrible, hourly is ok but not worth it. Managers will change your schedule without telling you losing your overtime. The union is a joke and are a bunch of lying thieves who take money and talk big but are terrible at their job. They intimidate reps and try to make management and reps life hell.

2.0
Apr 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Not many, especially after the take over. But, if you manage to navigate layoffs and so forth you can maintain a career with a pretty good salary doing very little. My job duties had very little reflection on what I actually did on a daily basis. Learn powerpoint, public speaking and how to influence people in presentations and you should be able to make good money for quite a few years, perhaps until retirement. If you are really lucky you may be able to work on a legitimately interesting project, but a good chance it will never actually be used. If it does go into "production" you will almost certainly be managing contractors and creating power point slides and word documents. There are really cool things to learn and work on, but that I'm afraid is not the norm.

Cons

Umm. Pretty much all cliche's about large corporations. OK, I get it, a large Corporation is an extremely complex beast with no owners manual. Far and away my biggest complaint is to immediately stop internal development, and outsource all complex and interesting tasks to contractors or more commonly 3rd party "integrators".

4.0
Feb 21, 2018

Manager - WFM

Recommend
CEO approval
Business Outlook

Pros

Great people, pay and benefits. Had the opportunity to telecommute for years and the concessions for wireless, internet and TV service were great!

Cons

Not really anything other than saying you can't get too comfortable as it's currently a bloodbath with all the surplusing that's going on. A lot of senior employees like myself were surplused out due to length of service/pay only for the jobs to come open again the next quarter and be filled by less experienced people they could pay less.

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AT&T Response
8y
Thank you for taking the time to provide your input and acknowledging the pay and benefits we pride ourselves on. Due to constant changes in the industry and technology, we sometimes have to restructure to remain competitive and meet the needs of the business. When this happens, we do our best to offer our employees as many options as we can to help them find other positions within and outside the company. We appreciate your feedback – it’s very important to us and the work we do to make AT&T a better place to work.
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