AT&T reviews

3.3

51% would recommend to a friend

(42,062 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
3.0
Dec 22, 2008
Recommend
CEO approval
Business Outlook

Pros

Tier 1 old school veterans make great union pay. New hires since 2006 make almost a third of the wage and NO pension for the same work.

Cons

micro management. If your a new hire your good to go as long a commission is ok. If your a veteran rep, watch out your on the butcher block. 16 teams of 15-20 reps, and depending on which team your on thiers a different set of rules.

2.0
Dec 21, 2008
Recommend
CEO approval
Business Outlook

Pros

If you are a full time rep, the health benefits are second to none. Fair hourly pay. Company Official Use phone is provided (unlimited usage). CWA union protects employees from how upper management would like to treat us (to a degree).

Cons

Commission structure changes multiple times a year, NEVER for the better. EVER. These changes are positioned in a way that on paper, you could make better money, given certain scenarios and constant factors, but it never pans out this way. The end result is the same every time. the discipline structure is beyond what Hitler himself could have ever imagined. As expected, it all comes down to numbers. it is a merciless system that does not take factors such as illness, inclimate weather, or even something as universally devastating as our current economic downfall. in fact, our goals are significantly higher than they were last year. As times grow worse and worse, our goals grow ever higher. i understand that thats the point of a business and that goals are supposed to drive employees, but the goals are unrealistic and incredibly unfair. just last month, all but one rep from our store were put on to the first stage of discipline. you would think they might consider throwing the month out, but no. and this months goals? much higher than last months. what a morale booster! So basically, most reps would be open to working for the competition (namely Verizon), most reps dread coming to work, and constantly feel the crushing weight of the goals that must be attained. The average span for employment for my position is remarkably short. Ive seen countless faces come and go in the years I've been there.

2.0
Dec 21, 2008
Recommend
CEO approval
Business Outlook

Pros

The compensation is good and the overtime is limited.

Cons

You are just a statistic. Much of the management lack people skills and it would seem many of them got to where they are by knowing somebody. Also, management tends to distort the truth quite often. While the pay is good, AT&T is very eager about circumventing the union contract and outsourcing your job whenever possible. So... how long are you going to keep that good pay?

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