AT&T reviews

3.3

52% would recommend to a friend

(41,993 total reviews)
avatar

John Stankey

44% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 41,993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
2.0
Jun 11, 2008
Recommend
CEO approval
Business Outlook

Pros

-free phone -free service -get to play with all the new phones that come out ex. Iphone -learn more about the industry and information is key in this business. you learn how to not get "sold" . -learn people skills, how to read customers, and how to sell products and yourself -meet a wide away of people allowing for great connections ( if your in the right area of course) -good benefits -tuition reimbusement - free wireless training -again you get to know how the industry works and learn how to act proper during business transactison. not a lot of customers understand this. (it teaches you what to and not to do when your on the customer side of anything)

Cons

-commision dropping like flies. everytime theres a revamp its for the worst - managers usually are promoted becaue they had a buddy in high school or someone they knew . Lucky for me i have a good manager that minds his own business and isnt to strict. - constant text and calls from managers to sell more - constant text and calls from customers about their problems - having a customer always to expect you to have the answer they want and to their problems. (free phone no matter what) - always having customer tell you how long they have been with the compnay and deserve this or that - YOU DEAL WITH A LOT OF UNEDUCATED PEOPLE. Not stupid just uneducated people that get mad and frustrated at you that they dont understand

2.0
Jun 11, 2008
Recommend
CEO approval
Business Outlook

Pros

It looks great on your resume that you've worked at a big company like AT&T. It's almost impossible to get fired. If you do a bad enough job, you may get promoted to management. If you don't like your manager, it won't matter since you probably will only see him/her once a month. You get to work from home.

Cons

"Everything is OK. Don't worry, you have no reason to worry about your job." Those were the words of the weekly meetings. Every week, without fail. Even as they start cutting people. Everyone is treated as a part of a formula. Actual formula they use for promotions: If you are making less than 80% of the AVERAGE person in your new position, you get a 5% raise. If you are making something like 95% to 98% of the AVERAGE you get 1% raise. And some other numbers in between. Doesn't matter if you are God's gift to AT&T or if you just barely are holding onto your job. Speaking of which, what do they do with people who aren't tech savvy (In a tech company, mind you)? Management! The teams I worked on seemed to be filled with people who were just waiting to retire. You won't see many people who are actually excited to be working there. No one willingly puts in the extra time because they thoroughly enjoy their job. Don't get me wrong, you'll find some teams that seem to be amazing. But I haven't worked in any of them, so I can't comment on them.

1.0
Jun 11, 2008
Recommend
CEO approval
Business Outlook

Pros

Decent benefits although they are getting worse each year. I live pretty close to my office.

Cons

Horrible management and alot of the good ole boys mentality. You really have to brown nose deep if you want a promotion. Good work means nothing here. Management makes lots of promises but usually doesn't deliver. There are no rewards for hard work or going the extra mile. Lots of red tape and bureaucracy. They are outsourcing everything that is not nailed down. Anyone who is young and capable usually leaves the company unless they brown nose for a promotion. Most of management have their degree from the University of Phoenix or some other joke of an online college.

Viewing 41983 - 41985 of 41,993 Reviews

Glassdoor has 46,407 AT&T reviews submitted anonymously by AT&T employees. Read employee reviews and ratings on Glassdoor to decide if AT&T is right for you.