AT&T reviews

3.3

52% would recommend to a friend

(42,055 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,055 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
1.0
Jun 14, 2012

should have just said no

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Interview process was very positive and paid training

Cons

1. Training horrible - had to be there to understand how bad it was. Lied to about when you would go on phones. Very negative and unnecessarily stressful. 2. Environment - antagonistic and combative. Meetings with your supervisor on a weekly basis about how your numbers could improve. Rarely given positive feedback. 3. If asked would tell a person don't bother working for them. Most people don't last 6 months.

1.0
Nov 15, 2011
Recommend
CEO approval
Business Outlook

Pros

Good benefits, reasonable pay. AT&T is always hiring Premises Technicians because of the very high turnover rate due of the reasons stated below.

Cons

Hire and expend employees with 12 hour shifts, 12 day work cycles for no apparent cause other than to add subscribers to the billing cycle, thus, very poor quality of life. Unreasonable productivity expectations. An attitude of management that they own you because of the economy. Most Premises Technicians are looking for another job.

4.0
Sep 19, 2011
Recommend
CEO approval
Business Outlook

Pros

The company is continuously working to move away from a legacy landline organization to one that is Mobility-centric. Efforts are being expended to train 1st & 2nd line managers to enhance their skills and take on more responsibility. Innovation is encouraged and rewarded. Benefits are quite good.

Cons

AT&T is working to "cross-pollinate" skills between wireless & landline orgs - while this is good if you're from the landline side, if you're from a legacy mobility side, the movement could take you from a high-growth, fast moving division into a negative-growth, dying division. Senior leadership says the right things, but often the execution of those ideas and strategies get filtered while working down through multiple levels of leadership (from C-Level to EVPs to SVPs to VPs to AVPs to EDs to Directors to 2nd line then 1st line managers and the front line employees. There is too much bureaucracy and process orientation in many orgs - it appears that many people are so focused on working the processes they support that they forget what we're really trying to accomplish. In addition, there are a high number of employees with 25, 30, 35, or even 40 years of experience. There are some good sides to this, but with what appears to be a high percentage of employees with long tenure, I have questions about succession planning for when those employees begin to retire in large numbers. Because of the shifts between legacy environment and large numbers of high tenure employees, advancement potential appears to be reduced for 2nd line employees. In my personal experience, I have applied for Director-level positions which I was highly qualified for, only to be told by the hiring Executive Directors that they could not even consider me because I was not already a Director. Only existing directors could be considered for lateral moves, so promotions were not possible. This situation has also been confirmed with other 2nd level managers. Last point is the constant reorganizations. In the 10 years I have been with the company (and legacy divisions), I have had 15 different supervisors, although only one came from being selected for a different position.

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