2.0
Mar 24, 2026
High pressure sales hiding behind a loyalty job
Current employee, more than 3 years
Ohio, IL
Recommend
CEO approval
Business Outlook
Pros
Union protection, good benefits, options to work remotely
Cons
Management has shifted the company's focus in the last 6-12 months to aggressive sales. Loyalty representatives who should be focus on keeping the customer are told if you don't offer to add a line on every call not resulting in a cancellation you aren't doing your job. Support is sometimes non-existant. It might take 45 minutes to an hour to get a supervisor to respond to a question. There is little to no thought to giving the customer options when faced with a negative situation as agents are told in many cases "we can't do that" or "don't spend too much time dealing with issues so you'll have more opportunities to sell.
