AT&T reviews

3.3

52% would recommend to a friend

(42,017 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,017 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
1.0
May 25, 2010
Recommend
CEO approval
Business Outlook

Pros

For the amount of actual work you do, the pay is not bad at all, since it is a combination of hourly and commission. The benefits are stellar, and the training is very hands-on and in-depth, which made selling the products much easier, since I felt quite knowledgeable about them.

Cons

Where do I start? In-store management is incompetent and lazy for the most part, district managers as well as regional management are rarely there and support is nonexistent. The attendance policy (the reason I no longer work there) is completely mad. You get written up for each absence and receive an attendance point, whether you have a doctor's note or other probable cause for absence. I have a two year old and when he needed to be picked up early from daycare due to sickness, I still got a full point. It's crap. The overall cleaning you do rivals that of the professional cleaners who come into the store on a weekly basis, so you will have to get dirty. You are expected to meet a monthly quota, which is fine, but when you do a good job, even if it's consistent, you will be lucky indeed to receive as much as a single compliment. Rewards are unheard of or nearly impossible to attain, but they will jump down your throat if they even suspect you might not hit your numbers for the month, and are more than willing to sit you down and tell you in great detail exactly how disappointing you are as an employee. This was not only in my case, but my previous coworkers as well. Day-to-day there would be at least one person threatening to quit due to the treatment they were being forced to endure. Not worth the decent pay. Want a similar position that won't treat you like crap? Try T-Mobile or Verizon.

2.0
Oct 29, 2023
Recommend
CEO approval
Business Outlook

Pros

The base pay is good and the incremental pay raises you get (yearly) can add up quickly. Overall the commission is fair and rewards you for exceeding your goals. Managers are given generous PTO hours.

Cons

There are several but I’ll try to keep it to the most pertinent: -The work culture is terrible, it is a do-whatever-it-takes to sell a product that in most cases is far inferior to the competition (Directv packages). -You work in a store that sees 4-5 customers a day? You better be able to sell something SUBSTANTIAL to each one of those customers, and if not, then you are labeled as someone who can’t “do the job”. -Educated, articulate, and driven professionals are nothing to AT&T…they prefer a smooth talker who can scam a customer to make them leave with things they did not agree to. If the customer comes back after the buyers remorse period then too bad, they are now customer care’s problem (this was the view of my previous RSM). -There is a massive issue from the top-down of area managers (and above) using unethical practices to simply try to get people to quit. If they don’t quit, then they WILL find a reason to terminate your employment.

3.0
Aug 22, 2019

American Heist

Recommend
CEO approval
Business Outlook

Pros

Many goodies. Good location, nice building, some good benefits, good uplifts for nightshifts and overtimes, friendly colleagues, mostly kind managers, good for an entry level job, quick promotions, good money (in the nights).

Cons

Huge corporation - biggest telecommunications company in the world. Calls and callers are intense and plenty throughout the day. Work - life balance? Forget about it, you 'll get to choose between irregular shifts and night shifts. American customers are mostly easy to deal with but some of them can be a big pain. Eventually the job will burn you out at some point. Big fluctuation of employees, all of them are kind people but it can be irritating to have to be kind all day long - especially when having a break after dealing with a dozen of yelling customers. A lot of strange people too. Prepare to clean your desk yourself, they will "ask" you to do it, as the cleaning service won't do it and you will be sharing the terminal with a colleague from the next shift. Procedures : You have a card and you swipe it 50 times a day, going to toilet requires an aux code, The tools offered to the agent are great and you can really make a difference on each job case if you want to - but some days nothing will work. Metrics! You will have to compete by showing your skills through performance. Honestly, it is monkey work. Even if you get on board with the best intentions, eventually you will either get promoted or burned out. Oh and also don't forget to prepare yourself to be soul-sacked.

Viewing 208 - 210 of 42,017 Reviews

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