AT&T reviews

3.3

52% would recommend to a friend

(42,019 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,019 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
2.0
Apr 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Excellent comparable salary. Only factory work is comparable in this part of the country for people without at least a Bachelor's. Good sense of community among call center employees. Decent benefits.

Cons

Cost of benefits increase yearly. The company doesn't want to keep the majority of their call center reps at these comfortable wages and intentionally loses people through attrition just to hire the numbers back at a lower price point. Little job security. Pay stays stagnant while CEO continues to take pay increases based on metrics his front line employees excel at yearly.

1.0
Apr 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Above average industry compensation packages

Cons

AT&T UK (sales) is not a positive environment to work if you are looking to progress your career. It is VERY political and unfortunately the GTM strategy is floored in every aspect. Management have been in roles so long they have a distorted view of reality and are out of touch with how successful companies win new business. The business model is centered around pull through from the US and the new logo strategy is trying to win MNCs from an account list that is created off the back page of the FT. There is no innovation, no accountability from marketing do generate leads from campaigns to conversion and no pedigree or skill in middle management, just very aggressive and childish means to micromanage people. There is very high turnover of staff as no one even realises that the business is fundamentally broken which is why YoY performance remains flat or negative. It's a 'me to' organisation that predominately resells ISV solutions and is considered tier two/tier three for core services by customers. Not a single new logo has been won in the last year and processes are so painful it's almost a conspiracy that no one wants you to be successful. Unfortunately legacy people are so comfortable and so close to retirement that they are lazy and there is no sense of urgency to act should an opportunity arise. A good simile to describe working at AT&T is trying to wallpaper your house through your letter box. The money is above the industry average but that perk soon wares off once you realise how utterly awful it is working in a pokey little office for which the highlight of peoples week is the fruit basket being delivered on a Wednesday.

2.0
Apr 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Great pay , good weekend store hours Great benefits Team events for the area Great training programs A lot of discounts for employees

Cons

Customers come in with an I hate At&t attitude The customers always ask for free phones when those are gone. The goals can be a little unrealistic at times Been trying to transfer to a different state now for 5 months and no one has responded

Viewing 247 - 249 of 42,019 Reviews

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