AT&T reviews

All management cares about is metrics. Someone wants a phone upgrade but you don't get insurance or next up? Negative side by side. They don't want Direct TV or Internet? Missed a business opportunity? Pitched all the things they wanted you to but the customer says no anyway? All the same result. I like making money and helping out customers at the same time as much as the next person, but AT&T's micro management is horrendous. If a customer wants a phone upgrade that will more or less make the RSC no money, they are told that the phone is out of stock and to just go to Best Buy. Even in most quotes, management will force you to load it with the most expensive plan and all add ons, and just give the customer the jist of how much lower their bill will be, which isn't usually the case.

Management is hit or miss. The high turnover rate for this position can be explained very simply, "people don't quit bad jobs, they quit bad bosses." Promotion is based solely on sales performance under many field leaders. Unfortunately, many high performing newer reps reach goals using unethical means, which they then expect their direct reports to use. Management gets shuffled so frequently sales reps who do not mislead customers can never get fully developed by "good" managers before they are pushed out of the job by a sleazeball who had no business being promoted.