Agoda reviews

3.9

76% would recommend to a friend

(2,914 total reviews)
avatar

Omri Morgenshtern

75% approve of CEO

67% positive business outlook

Agoda has an employee rating of 3.9 out of 5 stars, based on 2,914 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agoda employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
4.0
Jun 12, 2012

Good Reputation in Southeast Asia

Recommend
CEO approval
Business Outlook

Pros

Agoda is one of the fastest growing online travel agencies in Southeast Asia. It is recognized as the market leader in Indonesia, Vietnam, Cambodia, Thailand, The Philippines and Malaysia. The company invests heavily in hiring business development staff to sign up hotels in primary, secondary and tertiary destinations. The company is financially stable as they are owned by priceline.

Cons

Management seems to prefer appointing Westerners and Caucasians and there are limited opportunities for growth for Thais, Filipinos,etc.

2.0
Jul 23, 2025

Good intentions, bad outcomes

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

+ Interesting tech + Working at scale + Nice benefits

Cons

- Definitely not a "people first" company and it's very noticeable - Extremely high expectations from basically everyone, often unrealistic - No tolerance for mistakes: you can do 10 amazing things and 1 bad, and your performance review score will be greatly impacted - Not enough acknowledgement on achievements - Senior management is extremely involved in day to day work, a lot of micromanagement - They say they promote diversity in but practice you need to do things their way, or get fired - Most managers are lacking in people skills and empathy, sometime even basic respectable communication skills

1.0
Jul 4, 2025

Corporate version of Hunger Games

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Working culture (for some teams) - Work-life balance (for some teams) - Decent pay - Good start for fresh graduates Well if you have a good team and support, you’re all good.

Cons

The company's been doing quiet layoffs, affecting many teams and departments. Whether you are full time or temporary employees, inside or outside Bangkok - they were all affected. Despite appearing and claimed to be in a growth phase/profitable phase, hiring seems to limited for director, senior and mostly IT positions. There’s little value placed on operational work and customer services but high value on countless projects that hasn’t been done. The leadership lacks understanding or appreciation. I missed the time where management is much more considerate and be empathetic towards employees. 1. Rapid, disorganized pace Extremely fast-paced, prioritizing action over planning. Changes happen abruptly, and decisions are frequently made top-down without input or clarity on long-term goals. 2. Deteriorating culture It shifted from supporting each other, collaborative to isolating. Many individuals operate in survival mode with limited support and unclear guidance. 3. Unhealthy performance pressure There’s constant pressure to go beyond your role without additional resources or recognition. Standard performance isn’t enough; overextension IS expected. 4. Poor planning and communication Majority of meetings are last-minute with little regard for workload or availability. Urgent demands are the norm. If they want to get something done at that moment, you need to do it right away or they will ask you why couldn’t you do it. 5. Lack of respect from leadership Senior managers often disregard boundaries and timelines expecting immediate turnaround without context or empathy. Some directors are rude just because they thought they’re higher, they don’t even care what you’ve been doing. 6. Ineffective leadership and decision-making Approvals and processes are centralized, but leaders frequently lack understanding of what they’re approving. There's little accountability or methodology behind decisions, they just approve everything without reviewing them. This affected others when any projects or budget approved but no one get a gist of them. 7. Work-life balance This is a pure luck. Good teams lead you to heaven but bad teams? It would make you go sane. Employees need to work overtime because of poor management and unlimited/unrealistic projects given by the leadership. Company itself doesn’t prefer employees to work overtime, but timeline given is also unrealistic too. If you're looking to gain experience, it's a decent place to learn but just don't try staying too long, or you'll risk burning out from the toxic environment and broken-down mentality. It doesn't quite worth it.

Viewing 259 - 261 of 2,914 Reviews

Glassdoor has 3,262 Agoda reviews submitted anonymously by Agoda employees. Read employee reviews and ratings on Glassdoor to decide if Agoda is right for you.